Terms of Service

1. Agreement to Terms

By accessing or using Novexial Limited's services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.

2. Service Description

Novexial Limited provides enterprise SaaS solutions for hospitality, healthcare, and fintech operations including:

• • Restaurant management systems (Elevate)
• • Hospitality CRM (Engage)
• • Hospital management (HealthCare)
• • Laboratory management (ScanConnect)
• • Payroll services (Payroll)
• • Event management (Hive)

3. User Accounts

You are responsible for:

• • Maintaining the security of your account credentials
• • All activities that occur under your account
• • Ensuring information provided is accurate and up-to-date
• • Notifying us immediately of any unauthorized access

4. Acceptable Use

You agree NOT to:

• • Use our services for unlawful purposes
• • Attempt to gain unauthorized access to systems
• • Transmit malware, viruses, or harmful code
• • Interfere with other users' access to services
• • Reverse engineer or copy our software

5. Payment Terms

6. Service Level Agreement (SLA)

We commit to:

• • 99.9% uptime for all production systems
• • 24/7 technical support for enterprise customers
• • Scheduled maintenance with 48-hour notice
• • Data backups every 24 hours

7. Intellectual Property

All software, content, and materials are owned by Novexial Limited or our licensors. You receive a limited, non-exclusive, non-transferable license to use our services.

Your data remains yours. We claim no ownership over content you upload or generate using our services.

8. Limitation of Liability

To the maximum extent permitted by law, Novexial Limited shall not be liable for:

• • Indirect, incidental, or consequential damages
• • Loss of profits, data, or business opportunities
• • Service interruptions beyond our control

Our total liability is limited to the amount you paid in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify Novexial Limited against claims arising from your use of our services, violation of these terms, or infringement of third-party rights.

10. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be resolved in UK courts. For India-based customers, applicable Indian laws also apply.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email 30 days in advance. Continued use after changes constitutes acceptance.

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