Privacy & Compliance

Last updated: January 2025

Data Protection

Novexial Limited is committed to protecting your personal data. We comply with:

  • • GDPR (General Data Protection Regulation) for EU/UK data
  • • India DPDP Act (Digital Personal Data Protection Act)
  • • Industry-specific regulations (HIPAA for healthcare, PCI DSS for payments)

What Data We Collect

Business Information:

  • • Company name, contact details, billing information
  • • User accounts and authentication data
  • • Business operational data (bookings, transactions, etc.)

Technical Information:

  • • IP addresses, browser types, device information
  • • Usage data and analytics
  • • Cookies and similar technologies

How We Use Your Data

  • • Provide and improve our services
  • • Process transactions and billing
  • • Customer support and communication
  • • Security, fraud prevention, and compliance
  • • Analytics and service optimization

Data Retention

We retain your data only as long as necessary for:

  • • Active service provision
  • • Legal and regulatory compliance (typically 7 years)
  • • Dispute resolution

Upon request or service termination, we will delete or anonymise your data within 30 days.

Your Rights

Access

Request a copy of your data

Rectification

Correct inaccurate data

Erasure

Request data deletion

Portability

Export your data

Security

We implement industry-standard security measures:

  • • End-to-end encryption for data in transit
  • • AES-256 encryption for data at rest
  • • Regular security audits and penetration testing
  • • Multi-factor authentication
  • • Access controls and audit logs

Cookie Policy

We use cookies to:

  • • Essential: Keep you logged in and remember preferences
  • • Analytics: Understand how you use our services (Google Analytics)
  • • Marketing: Show relevant content (can be opted out)

Contact Us

For data protection queries or to exercise your rights:

Data Protection Officer:

Email: privacy@novexial.com

Address: 128, City Road, London, EC1V 2NX, United Kingdom

This privacy policy may be updated from time to time. We will notify you of any significant changes.